30-Day Returns
Unworn, unwashed items with original tags
Free Size Exchanges
Wrong size? We cover the exchange shipping
Full Refund
Original payment method, within 5–7 business days
Return Eligibility
To be eligible for a return, your item must meet all of the following conditions:
- Returned within 30 days of the delivery date
- Unworn and unwashed — no signs of use, odors, or pet hair
- Original tags still attached
- In original packaging (poly bag or box)
Non-Returnable Items
- Final sale or clearance items (marked at checkout)
- Items returned after 30 days
- Worn, washed, or altered items
- Items without original tags or packaging
How to Start a Return
Contact Us
Email hello@loomyloons.com with your order number, the item(s) you wish to return, and the reason for return.
Receive Return Authorization
We'll reply within 1–2 business days with a Return Merchandise Authorization (RMA) number and return address.
Ship Your Item
Pack the item securely with the RMA number written on the outside of the package. Return shipping costs are the customer's responsibility unless the return is due to our error or a defective item.
Refund Processed
Once we receive and inspect your return, we'll process your refund within 3 business days. You'll receive an email confirmation.
Exchanges
Need a different size? We offer free size exchanges — we cover the return shipping label and ship your new size at no charge. Color exchanges follow the standard return process.
To request an exchange, email us at hello@loomyloons.com with your order number and the size you need.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds are processed to your original payment method within 5–7 business days. Credit card refunds may take an additional 2–10 business days to appear on your statement depending on your bank.
Original shipping charges are non-refundable unless the return is due to our error or a defective/damaged item.
Damaged or Wrong Item
If you received a damaged, defective, or wrong item, please contact us within 7 days of delivery with:
- Your order number
- A clear photo of the damaged or incorrect item
- A brief description of the issue
We will cover all return shipping costs and send a replacement or issue a full refund at your preference.
International Returns
International customers are responsible for all return shipping costs including customs fees. Refunds are issued in USD. We do not accept responsibility for returns lost in international transit — we recommend using a tracked shipping service.
Need to start a return?
Our team is happy to help. Typically replies within 24 hours.
Email Us to Start a Return