Privacy Policy

Information you provide directly: Name, email address, shipping address, billing address, and payment information when you place an order. Payment card data is processed securely by Stripe and never stored on our servers.

Information collected automatically: IP address, browser type, device identifiers, pages viewed, time spent on pages, referring URLs, and cookies when you visit our site.

Communications: Any messages you send us through our contact form, email, or customer support channels.

• Process and fulfill your orders, including shipping and delivery
• Send order confirmation, shipping updates, and tracking information
• Respond to your questions and provide customer support
• Send promotional emails if you have opted in (you can unsubscribe anytime)
• Detect and prevent fraud, unauthorized access, and abuse
• Improve our website, products, and marketing
• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. We share information only with:

• Stripe: To securely process payments. Stripe's privacy policy governs their use of your payment data.
• Shipping carriers (UPS, USPS, FedEx): To deliver your order. They receive your name and shipping address.
• Supabase: Our database provider that stores order and customer data securely.
• Analytics providers: Google Analytics and Meta Pixel to understand site usage (anonymized where possible).
• Legal requirements: When required by law, court order, or government authority.

We use cookies and similar tracking technologies to enhance your experience:

• Essential cookies: Required for the site to function (cart, checkout session).
• Analytics cookies: Google Analytics to understand how visitors use our site.
• Advertising pixels: Meta (Facebook/Instagram) Pixel and TikTok Pixel to measure ad performance.

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about what personal data we collect and how we use it.
• Right to Delete: Request deletion of your personal information (subject to certain exceptions).
• Right to Opt-Out: We do not sell personal information. If this ever changes, you will have the right to opt-out.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, contact us at hello@loomyloons.com. We will respond within 45 days.

We retain your order and account information for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements — typically 7 years for financial records.

We implement industry-standard security measures including SSL/TLS encryption, secure payment processing through Stripe (PCI DSS compliant), and restricted access to personal data. However, no method of transmission over the Internet is 100% secure.

Our site is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

If you opt in to receive marketing emails, you can unsubscribe at any time by clicking the “unsubscribe” link in any email or contacting us directly. We comply with the CAN-SPAM Act and will honor opt-out requests within 10 business days.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of the site after changes constitutes acceptance.

For questions about this Privacy Policy or to exercise your rights: